Perfect for any business!
Your business will not be passed around a call centre!
At Second Site you will have your own allocated secretary which you will deal with exclusively. After all - your secretary is responsible for making your business run smoothly! Building a rapport and trust with your secretary is vital for a successful working relationship.
What is the 'buddy' system?
If for any reason your allocated secretary is unavailable, you will be given as much prior notice as possible. Your business will not be left unattended as your secretary's 'buddy' will become your interim assistant! This buddy will already be informed of your business procedures and work required. A secretary and buddy are allocated to you the minute Second Site is appointed to support your business.
Second Site secretaries will provide:
- Secretarial and administrative work
- Phone answering and management
- Typing
- Marketing
- Database management
- Data entry/processing
- Audio typing
- Website maintenance
- Follow up outstanding accounts
- Newsletters
- Appointment scheduling and diary management
- Travel Co-ordination
- Reminder services
- Presentation packs
Larger businesses? Your worries are over!
Did you know Second Site is particularly ideal for :
- staff on annual/maternity leave?
- staff who call in sick?
- reception relief at breaks?
- staff transitions?
- or if you are off-site at a meeting?
Just simply divert your phones to the number that Second Site will allocate to your business - and let us do the rest!
Get the job Done!
"Thank you for calling Connect2Clean, this is Kaye"
Kaye will be your clients first point of call, as your personal secretary, her role is to introduce the client to your business; ask appropriate questions to see if she can assist with the enquiry and document any messages or outcomes onto your daily email report.
"Hello James, this is Kaye, you requested information regarding cleaning your home..."
Customer Care
Customer care is only a phone call away - yet often neglected by many businesses due to time. Customer care builds rapport, happy outcomes, closure and will often generate additional work or referrals. Your team at Second Site will ensure your customers are provided with professional communication - setting you ahead of your competitors.
Running a business takes time and effort and when you’ve finished, then there’s the paperwork! If the administration side of your business feels like it’s never-ending or a tiresome distraction from what’s most important, make our team part of your team.
Be in business for yourself - not by yourself!
Now you can get to work knowing that your paperwork is being taken care of. Second Site takes hours out of you day and offers a cost-effective alternative to hiring an administration team. You can concentrate on working IN your business while we work ON your business.
Don’t put your business on hold!
Are you missing important new clients while you’re tied up on the phones or on the road? People hate talking to machines. Have your phones answered by our professional team and keep track of who’s trying to contact you.
Out of sight…
Why should your business go on holidays when you do? We keep your business in our sights while you take some well-deserved R&R. With access to your diary, we can make appointments for you, take messages from your customers and maintain a professional image for your business.
The good news is…
Your business is ready for clients between 8.30am and 5.00pm and you only pay for what we do in your business. This is backed by our automatic telephone reporting system that will allow you to keep track of the number of incoming and outgoing calls, complimented with a report emailed as often as you request.
